Product delivery times:
Our jewelry is hand-made to order, so it is made up to 10 business days (delivery not included).
There are many items that are already prepared for shipment and will arrive to you more quickly if needed.
Shipping Policy:
Secure delivery to the customer’s home or workplace within 1-3 business days of dispatch.
Product Return Policy:
You have 30 days to return the product for any reason. 30 days to exchange or receive a full monetary credit from the date of receipt of the product. You will receive the credit within a maximum of 7 days from the date of return of the item, only to the credit card from which the order was placed. The credit will be made under the same terms of the original transaction.
Personal design jewelry can only be returned in favor of receiving a credit for immediate purchase in the store.
Our goal is to make you satisfied with your purchase, so any case or question that arises, we are here:
Phone: 03-6426692
Email: irmi@diamondhouse.co.il
Payment / Privacy Policy:
The credit information entered into the system is not saved and deleted as soon as the transaction is completed.
PCI DSS is a standard created by 5 major credit card companies (Visa, MasterCard, JCB, Discover and American Express) to ensure credit card data protection in any environment where they are stored, transmitted or processed.
Quality Control:
The products undergo quality testing before being packed and shipped. We make sure the jewelry is of the highest quality. If the product or part of the product is damaged or unsatisfactory, we undertake to replace or monetize it according to its value paid.
Lifetime Warranty for the Jewel:
– We stand behind our product and its quality, so you have a lifetime warranty for damage caused to the ring due to a manufacturing defect.
– You get a change to a free ring once. Please let us know within 30 days that you would like to change size.
Blue Topaz Gemstone:
Blue topaz gemstone gets its special color because of special treatment. Therefore, the color of the stone can change over time if it is not kept properly.
To preserve the beauty of blue topaz jewelry, some simple care tips can be very helpful. Store the stone away from direct sunlight when not in use, and avoid exposing it to harsh chemicals or extreme temperatures. Regular cleaning with a soft, damp cloth will help maintain the luster of the gemstone.
There is no warranty for blue topaz gemstones whose color has changed.
Ring Size:
If you do not know the extent of the ring after the site training, or the measurement was inaccurate, do not worry! We will create the ring with a common finger, and then you can come back with the ring for a correction.
Certificates:
– Every jewelry purchase is accompanied by a certificate on the diamonds and the jewelry in general with valuation.
– In addition, you receive a Diamond House warranty which guarantees lifetime jewelry.
Data Security:
Securing your personal information is especially important to us. To protect your personal information, we take every precaution to make sure it is not lost, misused or misused. We will use your address and email and contact information only to contact you regarding your order or to fill order details.
